This website is operated by GardenWood. Throughout the site, the terms “we”, “us” and “our” refer to GardenWood. GardenWood offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all our Policies stated below.

Please read ‘Our Policies’ carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by our policies. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current Products shall also be subject to our policies. We reserve the right to update, change or replace any part of our policies by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Accurate and Correct Information

We are not responsible if information made available on this site is not accurate, complete or current. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Correct Customer and Billing Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Products of Service

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Price Changes

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product or service without notice at any time.

Inaccuracies

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Delivery

GardenWood try to keep delivery prices as low as possible. We send parcels out with Royal Mail, Hermes or DHL. It all depends on the size and weight of the item being shipped, to whom we use.

We take great care in packaging the items up carefully to ensure the parcel arrives safely with you.

Please Note: Shipping charges shown on the website are to UK Mainland only. Please contact us directly if you require delivery to other areas.

We dispatched between 5 and 21 days from the date the order is placed and the delivery is usually 3-5 days from the dispatched date. We will send Tracking Information via email or text where possible.

Majority of our items are built to order, so lead time can vary depending on the item ordered, Quantity ordered and workload at the time. Dispatch information will be stated on each individual item description. However, if the order can be completed sooner, it will be. If we are unable to fulfil the order within the promised timescale listed on the Item description, then we will contact you in person to discuss this. Also, if you happen to order more than one item with two different dispatch timescales, then you would need to allow the longest timescale for the items to be sent together.

Payment

We accept all major credit and debit cards, accept American Express. Our Payment Gateway adheres to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.

Returns

We do not accept returns unless the item is damaged on arrival. Please take a picture of the damage and contact us straight away. We will arrange for a replacement to be sent out and the damaged one collected. However, please bare in mind that we do not carry stock of the built to order items, therefore there may be a short delay whilst a replacement is made.

 

Cancelling Orders

You are able to cancel an order for a refund, within 14 days from the date of the order placed, unless the order has been dispatched out from our warehouse. An admin fees will be applied if cancelled, so the refund will be 6% less.

You are unable to cancel orders after 14 days from the order date. Please understand that although the actual build may not have been started. The order will have been factored into our workload along with timber and other materials ordered and accounted for or purchased.

 

Customer Services

We aim to provide excellent customer service, because our customers are very important to us. If for any reason you experience a problem with your order, please do not hesitate to contact us by emailing us gardenwooduk@gmail.com and we will do our best to rectify it as soon as possible.