This website is operated by GardenWood. Throughout the site, the terms “we”, “us” and “our” refer to GardenWood. GardenWood offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all our Policies stated below.
Please read ‘Our Policies’ carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by our policies. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current Products shall also be subject to our policies. We reserve the right to update, change or replace any part of our policies by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Accurate and Correct Information
We are not responsible if information made available on this site is not accurate, complete or current. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Correct Customer and Billing Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Products of Service
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product or service without notice at any time.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
eGift Cards can be purchased for different amounts. Once purchased an eGift will be emailed to the recipient immediately after payment is made. The eGift card is valid for 3 months from the payment date. The eGift card has to be spent in one transaction and no change is given. However, the recipient can top it up with further payment by a different method if they wish too.
GardenWood UK send parcels out with Royal Mail, Parcel Force, Hermes DPD or DHL. It all depends on the size and weight of the item being shipped, to whom we use. Price for each item includes postage charges for UK Mainland Only. (Surcharges may apply to some areas).
We take great care in packaging the items up carefully to ensure the parcel arrives safely with you. We use recycled packaging to help where we can with the environment.
Majority of our items are built to order, so lead time can vary depending on the item ordered, quantity ordered and workload at the time. Our lead time can vary between 5 and 21 days from the date the order is placed and the delivery is usually 3-5 days from the dispatched date. However, we may have additional information on lead time at the header of the page on the website. We will send Tracking Information via email or text where possible, so you will be updated with expected delivery times. If we are unable to fulfil the order within the advised timescale, then we will contact you in person to discuss this. However, if you require the order for a certain date i.e for a gift., please contact us prior to ordering to see if we can accommodate this for you.
PLEASE NOTE: WE ONLY SHIP TO UK MAINLAND ONLY. Our standard shipping excludes some areas of Scotland and Wales. Surcharges may apply to some areas. We DO NOT ship to Northern Ireland, Channel Islands and some other off shore islands. Please contact us before ordering, if delivery is to one of these areas to discuss further.
Unsuccessful Delivery - If an order is returned due to customer refusal of delivery, supply of incorrect address, or courier unable to access the delivery point, the customer will be charged for the delivery cost plus a handling admin fee. The handling admin fee will be 20% of the order total.
We accept all major credit and debit cards, accept American Express. Our Payment Gateway adheres to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.
ITEM(S) NOT LIKED - We do not accept returns on personalised items. We accept returns on non-personalised items within 14 days from delivery date. Please email firstname.lastname@example.org to advise us before returning. Buyer to pay returns postage and item to be packaged up in a good manner, as we can not offer a refund if item is return back damaged due to insufficient packaging and care.
DAMAGAED/FAULTY ITEM(S) - Please email email@example.com if your item(s) arrived damaged, including details of damage and photo to support this, so we can resolve the issue as quickly as possible for you. Emails reporting damaged need to be sent to us within 72 hours of the delivery date.
You are able to cancel an order for a refund, within 14 days from the date of the order placed, unless the order is for personalised items or has been dispatched out from our workshop. An admin fee will be applied if cancelled, so the refund will be 6% less.
You are unable to cancel orders after 14 days from the order date. Please understand that although the actual build may not have been started. The order will have been factored into our workload along with timber and other materials ordered and accounted for or purchased.
We do not accept cancellations on personalised items.
We aim to provide excellent customer service, because our customers are very important to us. If for any reason you experience a problem with your order, please do not hesitate to contact us by emailing us firstname.lastname@example.org and we will do our best to rectify it as soon as possible.
THANK YOU FOR TAKING THE TIME TO READ OUR POLICIES!