Delivery Service

WE OFFER
FREE UK
MAINLAND
POSTAGE

CHARGES MAY APPLY TO SOME AREAS OF SCOTLAND, WALES, NORTHERN IRELAND AND ISLANDS.
Contact us before ordering, so we can advise further.

GardenWood UK offer FREE postage on all postable products. We send parcels out with Royal Mail, Parcel Force, Hermes, DPD or DHL. It all depends on the size and weight of the item being shipped, to whom we use.

We take great care in packaging the items up carefully to ensure the parcel arrives safely with you.

Please Note: We ONLY ship to UK Mainland.

We aim to dispatch orders as soon as possible, but please allow between 5 and 21 days from the date the order is placed. Our delivery time varies between 2 and 5 days from the dispatched date.

 

We will send Tracking Information via email or text where possible.

Majority of our items are built to order, so lead time can vary depending on the item ordered, quantity ordered and workload at the time. Our lead time can vary between 5 and 21 days from the date the order is placed and the delivery is usually 3-5 days from the dispatched date. We will send Tracking Information via email or text where possible, so you will be updated when expected delivery times. If we are unable to fulfil the order within the advised timescale, then we will contact you in person to discuss this. However, if you require the order for a certain date i.e for a gift., please contact us prior to ordering to see if we can accommodate this for you.

PLEASE NOTE: WE ONLY OFFER FREE POSTAGE TO UK MAINLAND. FREE POSTAGE excludes some areas of Scotland, Wales, N Ireland and Scottish Islands. Please contact us before ordering, if delivery is to one of these areas, as postage charges may apply and we can advise further.

Returns

ITEM(S) NOT LIKED - We do not accept returns on personalised items. We accept returns on non-personalised items within 14 days from delivery date. Please email gardenwooduk@gmail.com to advise us before returning. Buyer to pay returns postage and item to be packaged up in a good manner, as we can not offer a refund if item is return back damaged due to insufficient packaging and care.

DAMAGAED/FAULTY ITEM(S) - Please email gardenwooduk@gmail.com if your item(s) arrived damaged, including details of damage and photo to support this, so we can resolve the issue as quickly as possible for you. Emails need to be sent to us within 48 hours of receiving the damaged parcel.

Cancelling Orders

You are able to cancel an order for a refund, within 14 days from the date of the order placed, unless the order is for personalised items or has been dispatched out from our workshop. An admin fee will be applied if cancelled, so the refund will be 6% less.

You are unable to cancel orders after 14 days from the order date. Please understand that although the actual build may not have been started. The order will have been factored into our workload along with timber and other materials ordered and accounted for or purchased.

We do not accept cancellations on personalised items.

THANK YOU FOR TAKING THE TIME TO READ OUR POLICIES!