GardenWood UK send parcels out with Royal Mail, Parcel Force, Hermes, DPD or DHL. It all depends on the size and weight of the item being shipped, to whom we use.  Price for each item includes postage charges for UK Mainland Only. (Surcharges may apply to some areas).

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We take great care in packaging the items up carefully to ensure the parcel arrives safely with you. We aim to use recycled packaging as much as possible. 

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Please Note: We ONLY ship to UK Mainland.

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We aim to dispatch orders as soon as possible, but please allow between 5 and 21 days from the date the order is placed. Our delivery time varies between 2 and 5 days from the dispatched date.

 

We will send Tracking Information via email or text where possible.

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Majority of our items are built to order, so lead time can vary depending on the item ordered, quantity ordered and workload at the time. Our lead time can vary between 5 and 21 days from the date the order is placed and the delivery is usually 3-5 days from the dispatched date. We will send Tracking Information via email or text where possible, so you will be updated when expected delivery times. If we are unable to fulfil the order within the advised timescale, then we will contact you in person to discuss this. However, if you require the order for a certain date i.e for a gift., please contact us prior to ordering to see if we can accommodate this for you.

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PLEASE NOTE:  WE ONLY SHIP TO UK MAINLAND ONLY. Our standard shipping excludes some areas of Scotland and Wales. Surcharges may apply to some areas. We DO NOT ship to Northern Ireland, Channel Islands and some other off shore islands. Please contact us before ordering, if delivery is to one of these areas to discuss further. 

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Unsuccessful Delivery - If an order is returned due to customer refusal of delivery, supply of incorrect address, or courier unable to access the delivery point, the customer will be charged for the delivery cost plus a handling admin fee. The handling admin fee will be 20% of the order total. 

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Returns

ITEM(S) NOT LIKED - We do not accept returns on personalised items. We accept returns on non-personalised items within 14 days from delivery date. Please email gardenwooduk@gmail.com to advise us before returning. Buyer to pay returns postage and item to be packaged up in a good manner, as we can not offer a refund if item is return back damaged due to insufficient packaging and care.

DAMAGAED/FAULTY ITEM(S) - Please email gardenwooduk@gmail.com if your item(s) arrived damaged, including details of damage and photo to support this, so we can resolve the issue as quickly as possible for you. Emails reporting damaged need to be sent to us within 72 hours of the delivery date. 

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Cancelling Orders

You are able to cancel an order for a refund, within 14 days from the date of the order placed, unless the order is for personalised items or has been dispatched out from our workshop. An admin fee will be applied if cancelled, so the refund will be 6% less.

You are unable to cancel orders after 14 days from the order date. Please understand that although the actual build may not have been started. The order will have been factored into our workload along with timber and other materials ordered and accounted for or purchased.

We do not accept cancellations on personalised items.

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THANK YOU FOR TAKING THE TIME TO READ OUR POLICIES!